We may collect several types of information from and about you in connection with your use of or interaction with the Lorex Solutions, including information that identifies you personally. We may also collect information that is about you, but individually does not identify you, such as demographic data or information about your Internet connection, the equipment you use to access the Lorex Solutions, and your usage details. Note that "personal information" does not include "aggregated" or "de-identified" information that cannot be used to personally identify you.
We collect this information directly from you when you provide it to us. We may also automatically collect certain information as you navigate through the Sites or use the Apps, such as usage details, device-related information, and IP addresses, by means of cookies, web beacons and other tracking technologies.
The types of personal information we collect may include:
You also may provide information to be published or displayed (hereinafter, "posted") on public areas of the Sites or Apps, or transmitted to other users of the Sites or Apps, or otherwise to third parties (collectively, "User Contributions"). Your User Contributions are posted on and transmitted to others at your own risk. We cannot control the actions of other users of the Sites or Apps with whom you may choose to share your User Contributions. Therefore, we cannot and do not guarantee that your User Contributions will not be viewed by unauthorized persons.
In addition, our Products and Services allow you to stream, view, or record video (and in some cases audio) data. To provide you with these features, we receive content and related information that are captured and recorded when using our Products and Services. This information includes video (and in some cases audio) recordings, live video (and in some cases audio) streams, images, comments, and data our products collect from their surrounding environment to function effectively (such as motion, events, temperature, window/door sensors, passive infrared sensors, water sensors, CO2 sensors, and ambient light).
Some of our Products use third-party voice assistance services such as Amazon Alexa or Google Assistant. These services collect audio data (voice) to help operate and control enabled products. The data these services collect to help operate our products are governed by the privacy policies of such services, and you should review and consider such privacy policies before selecting or using these services.
Finally, privacy and video surveillance laws in your jurisdiction may apply to your use of our Products and Services. You are solely responsible for ensuring that you comply with applicable law when you use our Products and Services. For example, you may need to display a notice that alerts visitors to your home that you are using our Products or Services. Capturing, recording, or sharing video or audio content that involves other people, or capturing visitors' facial feature information, may affect their privacy rights.
Lorex and its service providers collect non-personally identifiable information from all visitors to the Sites and Apps, such as your Internet connection, IP address, operating system, browser type, your traffic data on the Sites and Apps, your location data when you download certain Apps, other communication data between your device and our servers, the resources that you access and use on the Sites or Apps, and the date and time you accessed the Sites or Apps. We use this information for system administration purposes in order to enhance the operation of the Sites and Apps, to and make them more useful to users, and to analyze this data to identify potential security threats and fraudulent activity.
If you choose to not have your browser or device accept cookies from the Sites or Apps, you will be able to view the text on the screens, however you will not experience a personalized visit nor will you be able to subscribe to the service offerings on the Sites or Apps. Your shopping cart will also not remember items added but not checked out.
The information we collect automatically does not include information that can be used, on its own, to identify you personally, but we may maintain such information or associate it with personal information we collect in other ways or receive from third parties. Utilizing personal information helps us to improve the Lorex Solutions and to deliver a better and more personalized service, including by enabling us to:
We may use pixel tags (also known as web beacons and clear GIFs) to, among other things, track the actions of users of the Sites and Apps (including, for example, in emails, to determine if they were opened), measure the success of our marketing campaigns, and compile statistics about the use of the Sites and Apps and response rates.
We may use and disclose information that does not personally identify you for any purpose, except where we are required to do otherwise under applicable law. In some instances, we may combine such information with personal information. If we do, we will treat the combined information as personal information as long as it is combined.
We also collect personal information from users of the Sites and Apps as described further above.
We do not rent, sell, or share your personal information with third parties except as described in this Privacy Notice. We use information that we collect about you or that you provide to us, including any personal information:
We may also use your information to contact you about our own and third parties' products and services that may be of interest to you. For more information, see the Section entitled "Choices About How We Use and Disclose Your Information" below.
We may disclose aggregated or de-identified information about our users, and other information that does not identify any individual, without restriction.
We may also disclose your personal information:
For more information about interest-based advertising and cross-device linking practices, please visit the Network Advertising Initiative ("NAI")website, and the Digital Advertising Alliance ("DAA") website, and the European Interactive Digital Advertising Alliance ("EIDAA") websites. You can opt out of interest-based advertising and cross-device linking in web browsers and mobile apps on your current browser or device by following the instructions below. Please note that the opt-out will apply only to the specific browser or device from which you opt out, and therefore you will need to opt out separately on all of your browsers and devices. If you delete or reset your cookies or mobile advertising identifiers, change browsers, or use a different device, any opt-out cookie or tool may no longer work and you will need to opt out again.
We strive to provide you with choices regarding the personal information you provide to us. These mechanisms provide you with the following control over your information:
We do not control third parties' collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative on the NAI's website.
You can review and change your personal information by logging into your account on the Sites and visiting your account profile page. If you are not able to find your personal information, you may also send us an e-mail at email@example.com to request access to any personal information, that you have provided to us, or to request that we delete any such personal information. You may also object to or request us to restrict the processing of your personal information. If we process your personal information based on consent, you may withdraw your consent at any time by contacting us (see below). A summary of your legal rights is set out below:
The Sites and Apps are not intended for children under 16 years of age. No one under age 16 should provide any personal information to or on the Sites or Apps. We do not knowingly collect personal information from children under 16. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us at firstname.lastname@example.org
We use reasonable organizational, technical, and administrative measures to protect all information you provide us.
To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information; the potential risk of harm from unauthorised use or disclosure of your personal information; the purposes for which we process your personal information and whether we can achieve those purposes through other means; and the applicable legal requirements.
The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a user name and password for access to certain parts of the Sites or any of the Apps, you are responsible for keeping these credentials confidential. We ask you not to share your credentials with anyone. We urge you to be careful about giving out information in public areas of the Sites or Apps like message boards. The information you share in public areas may be viewed by other users of the Sites or Apps.
Unfortunately, the transmission of information via the Internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to the Sites and Apps. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Sites and Apps.
Lorex may process or store personal information collected from you in a server located in the United States or another country where we provide our services. If you are using Lorex products in the European Economic Area, you consent to the transfer of your personal information to the United States and other countries where Lorex operates.
250 Royal Crest Court
Markham, Ontario, L3R 3S1, Canada