Lorex offers Free Returns for products purchased from Lorex.com. We appreciate your business and hope that our products meet your expectations in every way. If, however, you are not satisfied with your product you may send it back to us for a full refund. Products purchased on or after July 1, 2020 may be returned for any reason within 30 days of delivery. Products purchased before July 1, 2020 may be returned for any reason within 60 days of delivery.
Please note that it may take 10-14 days once the items are received to have the refund issued.
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2. Click on 'Returns' in the menu options.
3. Ensure 'Return an item for Credit' is selected.
4. Select the item you wish to return (if eligible for return). If your item does not appear here, you may need to register it for warranty first.
5. Select the reason for return from the dropdown menu and click 'Submit'.
6. Your refund request will be reviewed and be marked as pending. If approved, you will be sent return instructions by email within 24 to 48 hours.
7. Once approved, click on 'click here for detailed instructions.'
8. Print the generated label provided to you and secure it to your return package.1 Please ensure that all return-approved items arrive in the original condition. Incomplete or inaccurate returns may result in a processing delay of your refund.
9. Once we receive the package your purchase will be refunded to your credit card and be marked as 'completed' in your Lorex account.
1. For more information regarding Lorex's return policy please click here.